Troubleshooting & FAQ
Common Issues and Solutions**
Issue: Shipping fee not applied automatically
Possible Causes & Solutions:
- Assignment method set to Manual
- Change to Automatic or Always Ask
- Date range mismatch
- Verify posting date within validity period
- Currency mismatch
- Ensure fee currency matches document
- Missing required fields
- Blank fields in the fee setup will prevent application if the corresponding document field is filled.
Issue: Free carriage not working
Possible Causes & Solutions:
- Incorrect threshold amount
- Check customer/vendor specific target
- Currency conversion
- Verify amounts in same currency
- Line configuration
- Ensure “Allow Free Carriage” is enabled
Issue: Cannot delete shipping fee
Solution:
- Check for related customer/vendor assignments
- Remove all assignments before deleting master fee
- System shows error message with details
Issue: Wrong calculation basis applied
Solution:
- Review all tariff lines for the fee
- If multiple lines exist for the same Type and No. but different Calculation Basis, the system applies the cheapest.
- Consider removing conflicting lines
FAQ
Q: Can I change shipping fees after document release? A: You must reopen the document first, then manually adjust or remove fee lines. Changes won’t affect already released documents.
Q: How do I apply different fees to different ship-to addresses? A: Create separate Customer Shipping Fee records for each ship-to address with specific fee codes.
Q: Can shipping fees be applied retroactively? A: No, fees must be configured before document creation. Existing documents require manual addition.
Q: What happens during document copying? A: Shipping fee lines copy with the document but are re-evaluated based on current configuration.
Q: Can I use multiple shipping agents? A: Yes, configure different Customer Shipping Fee records for each agent/service combination.
Q: How are partial shipments handled? A: Shipping fees apply to the full order amount, not individual shipments.