Non-Conformance Management

Non-Conformance Management is a Bricklead application for Microsoft Dynamics 365 Business Central designed to help Food & Beverage organizations track, manage, and resolve quality issues across their supply chain. Whether dealing with customer complaints, vendor quality problems, internal defects, or transport-related issues, this app provides a structured workflow to document non-conformances, assign corrective actions, and ensure timely resolution.

In the Food & Beverage industry, regulatory compliance and traceability are critical. Non-Conformance Management enables organizations to:

• Document quality deviations linked to specific items, lots, and serial numbers
• Track the source and severity of issues
• Create action plans with assigned responsibilities
• Generate return orders or credit memos directly from non-conformance records
• Maintain complete audit trails for regulatory inspections
• Track the root cause of quality issues using hierarchical Reason and Sub Reason Codes
• Perform Pareto analysis by root cause category to drive continuous improvement

This centralized approach to quality management helps organizations to support GFSI, FDA, and EU compliance requirements while improving operational efficiency.