Definitions

Non-Conformance: Any deviation from product, process, or regulatory requirements (e.g., out-of-spec, contamination, mislabeling) that may impact food safety, quality, or compliance. [See: Working with Non-Conformances]

Category: High-level grouping for non-conformances (e.g., Purchase Quality, Production Defect, Allergen). Used to classify and report on issue types. [Setup: Setup]

Sub-Category: Specific reason for the issue (e.g., Damaged Packaging, Temperature Abuse). Sub-categories can trigger automatic assignment of item charges or action plans. [Setup: Setup]

Severity: Indicates the criticality of the issue (Critical, Major, Minor). Used to prioritize and escalate food safety or regulatory risks. [Setup: Setup]

Source: Origin of the non-conformance (Customer, Vendor, Internal, Transport). Determines which documents and traceability data can be linked. [See: Working with Non-Conformances]

Evaluation: Final judgment of the non-conformance (e.g., Justified, Not Justified, Pending). Used for root cause analysis and reporting. [See: Working with Non-Conformances]

Action Plan: Structured set of corrective and preventive actions (CAPA) to resolve a non-conformance, with assigned roles and deadlines. [See: Action Plans and Follow-Up Tasks]

Action Plan Template: Reusable workflow template with predefined actions, roles, and timelines for specific non-conformance types. [Setup: Setting up Action Plan Templates]

User Role: Responsibility or function (e.g., Quality, Production, Logistics) assigned to users for action plan tasks. [Setup: Action Plans and Follow-Up Tasks]

Responsibility Setup: Configuration mapping user roles to specific users or teams, enabling automatic task routing based on trading partner or process. [Setup: Action Plans and Follow-Up Tasks]

Source Document: The original posted document (e.g., Purchase Receipt, Sales Shipment) where the non-conformance occurred. Enables traceability and automatic extraction of lines, prices, and lot/serial data. [See: Creating follow-up documents]