Introduction
When to Use Non-Conformance Management
Non-Conformance Management is designed for scenarios such as:
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Customer Complaints: A customer reports receiving damaged or defective products. Create a non-conformance linked to the posted sales shipment or invoice, document the affected items and lots, and initiate corrective actions.
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Vendor Quality Issues: Incoming goods fail quality inspection. Record the non-conformance against the posted purchase receipt, specify affected lot numbers, and generate a return order or credit memo.
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Internal Defects: Production identifies a quality problem with a batch. Create an internal non-conformance to document the issue and assign corrective actions to the responsible team.
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Transport Damage: Goods arrive damaged due to shipping issues. Link the non-conformance to the transport order and coordinate resolution with the shipping agent.
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Allergen or Contamination Incidents: Document cross-contamination risks or allergen issues with full traceability to affected lots and items.
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Recall Preparation: Use non-conformance records to document and track quality issues that may require product recalls, maintaining the documentation trail needed for regulatory compliance.
Supported Editions
This app supports the Essential and Premium editions of Dynamics 365 Business Central.
Supported Countries
All countries where Microsoft Dynamics 365 Business Central is available.
Supported Languages
All languages linked to the countries where Microsoft Dynamics 365 Business Central is available.
Requirements
Basic knowledge of setup/working in Microsoft Dynamics 365 Business Central.