Troubleshooting & FAQs
Common Issues and Solutions
No planning lines created
- If a planning run produces no suggestions, check the Log Planning Information page for detailed analysis of demand, supply, and exclusion reasons. A notification will guide you to the temporary log.
Error log not available
- Use the Get Error Log action from the Calculation Profile FactBox. This is available even when the Planning Worksheet is empty.
Importing more than 32 periods
- The import will be blocked and flagged as an error. Split your forecast data into multiple imports or reduce the period scope.
Lots excluded unexpectedly
- Review the exclusion messages in Log Planning Information. Check Advanced Planning Setup, Inspection Status, and QRS settings for eligibility rules.
Job Queue not running as expected
- Confirm that the Calculation Profile is correctly configured and that the Job Queue entry is active. Check error logs for scheduling or data issues.
FAQs
Q: Can I use Advanced Planning for non-tracked items? No, Advanced Planning logic applies only to tracked items (lot/package/serial). Non-tracked items follow standard planning.
Q: What happens if I disable Plan with Sell-By Restrictions? Sell-by and minimum shelf-life checks are not applied; only expiration, blocked, and inspection status rules are used.
Q: How do I troubleshoot forecast import errors? Use the Data Migration Wizard to review and fix invalid rows. Only valid rows will be imported.
Q: Can I automate planning for multiple worksheet templates? Yes, you can create separate Calculation Profiles for each template and batch.
Q: How do I see why a lot was excluded? Open Log Planning Information and review the message and color coding for each lot.